Customers to buy rhinoceros cloud goods within 15 days (from the customer received the goods from the date of calculation) in the event of failure, rhinoceros cloud after-sales service department received fault goods and confirmed that the quality of failure (to the country three packs of law and other relevant laws and regulations) start the timer. In the 100 minutes (working hours every Monday to Friday, 9:00 am to 12:00, 13:00 to 18:00, statutory holidays, power outages can not be handled normally except) to deal with the customer's after-sales problems, End of the order for the customer has submitted a new order, replacement orders, compensation applications or refund applications (through postal and other refunds to rely on third-party refund platform service speed).

Note: If the customer does not agree with the above solution, the consultation time is another.